Privacy Policy
Who we are
Our website address is: https://rubyrose.co.za.
Comments
When visitors leave comments on the site we collect
the data shown in the comments form, and also the visitor’s IP address and
browser user agent string to help spam detection.
An anonymized string created from your email
address (also called a hash) may be provided to the Gravatar service to see if
you are using it. The Gravatar service privacy policy is available here:
https://automattic.com/privacy/. After approval of your comment, your profile
picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should
avoid uploading images with embedded location data (EXIF GPS) included.
Visitors to the website can download and extract any location data from images
on the website.
Cookies
If you leave a comment on our site you may opt-in
to saving your name, email address and website in cookies. These are for your
convenience so that you do not have to fill in your details again when you
leave another comment. These cookies will last for one year.
If you visit our login page, we will set a
temporary cookie to determine if your browser accepts cookies. This cookie
contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several
cookies to save your login information and your screen display choices. Login
cookies last for two days, and screen options cookies last for a year. If you
select “Remember Me”, your login will persist for two weeks. If you log out of
your account, the login cookies will be removed.
If you edit or publish an article, an additional
cookie will be saved in your browser. This cookie includes no personal data and
simply indicates the post ID of the article you just edited. It expires after 1
day.
Embedded
content from other websites
Articles on this site may include embedded content
(e.g. videos, images, articles, etc.). Embedded content from other websites
behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use
cookies, embed additional third-party tracking, and monitor your interaction
with that embedded content, including tracking your interaction with the
embedded content if you have an account and are logged in to that website.
Who we share
your data with
If you request a password reset, your IP address will
be included in the reset email.
How long we
retain your data
If you leave a comment, the comment and its
metadata are retained indefinitely. This is so we can recognize and approve any
follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we
also store the personal information they provide in their user profile. All
users can see, edit, or delete their personal information at any time (except
they cannot change their username). Website administrators can also see and
edit that information.
What rights you
have over your data
If you have an account on this site, or have left
comments, you can request to receive an exported file of the personal data we
hold about you, including any data you have provided to us. You can also
request that we erase any personal data we hold about you. This does not
include any data we are obliged to keep for administrative, legal, or security
purposes.
Where we send
your data
Visitor comments may be checked through an
automated spam detection service.
We collect information about you during the
checkout process on our store.
What we collect
and store
While you visit our site, we’ll track:
·
Products you’ve
viewed: we’ll use this to, for example, show you products you’ve recently
viewed
·
Location, IP
address and browser type: we’ll use this for purposes like estimating taxes and
shipping
·
Shipping
address: we’ll ask you to enter this so we can, for instance, estimate shipping
before you place an order, and send you the order!
We’ll also use cookies to keep track of cart
contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide
information including your name, billing address, shipping address, email address,
phone number, credit card/payment details and optional account information like
username and password. We’ll use this information for purposes, such as, to:
·
Send you
information about your account and order
·
Respond to your
requests, including refunds and complaints
·
Process
payments and prevent fraud
·
Set up your
account for our store
·
Comply with any
legal obligations we have, such as calculating taxes
·
Improve our
store offerings
·
Send you
marketing messages, if you choose to receive them
If you create an account, we will store your name,
address, email and phone number, which will be used to populate the checkout
for future orders.
We generally store information about you for as
long as we need the information for the purposes for which we collect and use
it, and we are not legally required to continue to keep it. For example, we
will store order information for XXX years for tax and accounting purposes.
This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you
choose to leave them.
Who on our team
has access
Members of our team have access to the information
you provide us. For example, both Administrators and Shop Managers can access:
·
Order
information like what was purchased, when it was purchased and where it should
be sent, and
·
Customer
information like your name, email address, and billing and shipping
information.
Our team members have access to this information to
help fulfil orders, process refunds and support you.
What we share
with others
We share information with third parties who help us
provide our orders and store services to you; for example, the courier service
called The Courier Guy